Shipment Policy

We only ship in the UAE. At the moment, no international shipping is available.

We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

The buyer is responsible for providing the correct delivery address when making a purchase. If the shipment goes wrong due to a fault made by the buyer, is not responsible for (partial) loss of the order. If additional details to send the package is required, buyer will be approached. Which may lead to a delay of the shipment.

To obtain your refund for a defective, damaged or incorrect item it must be returned unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you.

All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at [email protected] to contact our Customer Service Representative and receive your return authorization (if eligible).

If the order has been lost during shipment or if the buyer claims not to have received the order (even if this appears from the tracking information), an investigation procedure will start at the carrier. In order to keep customer satisfaction high, will provide a suitable solution for the customer as quickly as possible. Usually, we first wait for this investigation procedure and then a new product will be sent or the purchase price will be refunded. Both the customer and must fully cooperate with the carrier. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.